Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Mattress Mick Limited collects, uses, stores and protects personal data when you use MattressMick.ie, place an order, contact us, use our services, or otherwise interact with us.

This Privacy Policy should be read together with our Terms & Conditions and Cookie Policy.

1. Who We Are

This website is operated by:

Mattress Mick Limited
CRO Number: 767869
Mattress Mick’s, Unit 3, Newtown Avenue,
Malahide Road Industrial Park,
Dublin 17,
D17 AX71,
Ireland.

Phone: 01 677 2485
Website: MattressMick.ie

For the purposes of data protection law, Mattress Mick Limited is the data controller for personal data collected through this website and in connection with our sales, deliveries, customer service and marketing activities.

2. Personal Data We Collect

We may collect and process the following types of personal data.

Order and Account Information

When you place an order, create an account, request a quote or contact us about a product, we may collect:

  • your name;
  • billing address;
  • delivery address;
  • email address;
  • phone number;
  • order details;
  • payment status;
  • delivery notes;
  • product preferences;
  • customer account details;
  • order history;
  • communications with us.

Payment Information

When you pay for an order, your payment may be processed by a third-party payment provider.

We do not normally store your full card details on our website. Payment providers may process your card details, transaction details, fraud checks and payment authorisation information.

Delivery and Service Information

For delivery, assembly, mattress removal, furniture removal or related services, we may process:

  • delivery address;
  • contact phone number;
  • delivery instructions;
  • access notes;
  • photographs or notes relating to delivery, damage, returns or service issues;
  • proof of delivery;
  • signature or confirmation of receipt where applicable.

Customer Service Information

When you contact us by phone, website form, live chat, social media or another channel, we may collect:

  • your name;
  • contact details;
  • message content;
  • order number;
  • complaint details;
  • photographs or documents you provide;
  • records of our replies and actions taken.

Marketing Information

If you sign up for marketing emails, SMS, promotions or offers, we may collect:

  • your name;
  • email address;
  • phone number;
  • marketing preferences;
  • consent status;
  • engagement with our marketing messages.

You can unsubscribe from marketing communications at any time.

Website and Technical Information

When you use our website, we may collect technical information such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • time and date of visits;
  • referring website;
  • approximate location based on IP address;
  • cookie identifiers;
  • website usage data;
  • security logs.

Some of this information is collected through cookies and similar technologies. Please see our Cookie Policy for more information.

3. How We Collect Personal Data

We collect personal data when you:

  • place an order on our website;
  • create a customer account;
  • contact us by phone, website form, live chat or social media;
  • request delivery, assembly or removal services;
  • sign up for marketing;
  • leave a review;
  • use our website;
  • interact with our advertising;
  • make a complaint, return request or warranty claim.

We may also receive personal data from third parties such as payment providers, delivery partners, finance providers, advertising platforms, review platforms, fraud prevention providers, CRM systems, customer service tools and website analytics providers.

4. Why We Use Your Personal Data

We use personal data for the following purposes.

To Process and Deliver Orders

We use your personal data to:

  • process your order;
  • take or confirm payment;
  • send order confirmations;
  • arrange delivery;
  • provide delivery updates;
  • complete mattress or furniture removal where requested;
  • deal with returns, cancellations and refunds;
  • provide customer support.

The legal basis for this processing is usually that it is necessary to perform our contract with you.

To Provide Customer Service

We use your information to respond to queries, complaints, delivery issues, product questions, warranty claims and after-sales support.

The legal basis may be contract, legitimate interests, legal obligation, or consent depending on the nature of the query.

To Comply with Legal Obligations

We may use and retain your personal data to comply with legal, tax, accounting, product safety, consumer protection and regulatory obligations.

This may include keeping invoices, receipts, order records and accounting records.

The legal basis is compliance with a legal obligation.

To Improve Our Website and Services

We may use website analytics, customer feedback and order information to improve our website, products, delivery service, customer service and business operations.

The legal basis may be legitimate interests or consent, depending on the type of data and whether cookies or similar technologies are used.

To Send Marketing Communications

Where you have signed up to receive marketing, we may send you offers, promotions, product information or updates.

The legal basis is usually your consent. You can withdraw consent or unsubscribe at any time.

We may also contact existing customers about similar products or services where permitted by law, provided you are given an opportunity to opt out.

To Protect Our Business and Website

We may process personal data to prevent fraud, protect website security, detect misuse, resolve disputes, enforce our terms, recover debts, or protect our legal rights.

The legal basis is usually our legitimate interests or legal obligation.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Strictly necessary cookies are used to make the website work properly, including basket, checkout, security and consent-management functions.

Non-essential cookies, such as analytics, performance, functional or advertising cookies, should only be used where you have given consent.

You can manage your cookie preferences through our cookie banner or cookie settings tool.

For more information, please see our Cookie Policy.

6. Comments and Reviews

If comments, reviews or product ratings are enabled on our website, we may collect the information shown in the comment or review form, along with your IP address and browser information to help detect spam, abuse or fraud.

If you leave a public review or comment, the information you submit may be visible publicly on the website.

We may remove reviews or comments that are abusive, false, misleading, unlawful, spam, offensive, or unrelated to our products or services.

7. Customer Accounts

If you create an account on our website, we store the personal information you provide in your account profile.

You may be able to view, edit or delete certain account information by logging into your account. Website administrators may also be able to view and edit account information where needed to provide support, process orders or manage the website.

If you ask us to delete your account, we may still need to retain certain order, accounting or legal records.

8. Marketing

If you subscribe to marketing communications, we may use your contact details to send you news, offers, promotions, product information or updates.

You can unsubscribe at any time by using the unsubscribe link in our emails, replying to a message where applicable, or contacting us through our website contact page.

We do not sell your personal data to third parties.

Where we use third-party marketing platforms, those providers process data on our behalf or in accordance with their own terms and privacy notices.

9. Advertising and Remarketing

Where you have given consent, we may use advertising and remarketing tools provided by platforms such as Google, Meta/Facebook, Instagram or similar providers.

These tools may help us:

  • measure the effectiveness of advertising;
  • show adverts to people who have visited our website;
  • understand how users interact with our ads;
  • create audiences for advertising;
  • limit how often certain ads are shown.

These services may use cookies, pixels or similar technologies. They may also process data in accordance with their own privacy policies.

Advertising and marketing cookies should only be used where you have given consent.

10. Live Chat, CRM and Customer Service Tools

We may use customer service, live chat, CRM or communication tools to help us respond to customer queries and manage customer relationships.

This may include tools such as Crisp, SalesBrain, email systems, CRM systems, helpdesk tools or similar services.

If you contact us through live chat, website forms, messaging tools or other communication channels, the information you provide may be processed through those systems.

This may include your name, contact details, message content, order information, device information, IP address and chat history.

11. Who We Share Personal Data With

We may share personal data with trusted third parties where necessary for our business, legal obligations or customer service.

This may include:

  • payment providers;
  • finance and buy-now-pay-later providers;
  • banks and merchant service providers;
  • delivery companies and couriers;
  • assembly or service providers;
  • IT hosting providers;
  • website developers and support providers;
  • WooCommerce, WordPress and related plugin providers;
  • email and communication providers;
  • live chat and CRM providers;
  • marketing platforms;
  • analytics providers;
  • advertising platforms;
  • accountants, bookkeepers and auditors;
  • insurers;
  • solicitors or legal advisers;
  • regulators, Revenue, An Garda Síochána, courts or public authorities where required by law.

We only share personal data where we have a lawful basis to do so.

12. Payment Providers and Finance Providers

If you choose to pay by card, finance, buy-now-pay-later or another third-party payment method, your personal data may be processed by the relevant payment or finance provider.

This may include your name, contact details, billing address, payment details, transaction details, fraud checks and payment approval information.

Those providers may act as independent controllers for some processing and may have their own privacy policies.

Please review the relevant provider’s privacy information before using their service.

13. International Transfers

Some of our service providers may process personal data outside Ireland or the European Economic Area.

Where personal data is transferred outside the EEA, we will take steps designed to ensure that appropriate safeguards are in place, such as:

  • use of providers located in countries with an adequacy decision;
  • standard contractual clauses approved by the European Commission;
  • additional safeguards where required;
  • use of reputable service providers with suitable data protection commitments.

14. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, warranty, customer service and dispute-resolution purposes.

As a general guide:

  • order and transaction records may be kept for up to six years or longer where required by law or where a dispute is ongoing;
  • customer service records may be kept for as long as needed to deal with the query, complaint or legal issue;
  • warranty and product-support records may be kept for the warranty period and a reasonable period after that;
  • marketing data is kept until you unsubscribe, withdraw consent, or the data is no longer needed;
  • website security logs are normally kept for a limited period unless needed for security investigation;
  • account information is kept while your account remains active, unless deletion is requested and no legal reason requires retention.

We may retain data for longer where necessary to establish, exercise or defend legal claims, comply with legal obligations, prevent fraud, or resolve disputes.

15. How We Protect Personal Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • secure website connections;
  • restricted access to systems;
  • password protection;
  • staff access controls;
  • security monitoring;
  • backups;
  • payment processing through secure third-party providers;
  • careful selection of service providers.

No website or online system can be guaranteed completely secure, but we take reasonable steps to protect the personal data we process.

16. Your Data Protection Rights

Subject to certain conditions and exemptions, you may have the following rights under data protection law:

  • the right to access your personal data;
  • the right to correct inaccurate personal data;
  • the right to request deletion of your personal data;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to withdraw consent where processing is based on consent;
  • the right to complain to the Data Protection Commission.

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain order or accounting records for legal reasons.

To exercise your rights, please contact us through our website contact page or by phone.

17. Withdrawing Consent

Where we rely on your consent to process personal data, you can withdraw that consent at any time.

This includes consent for:

  • marketing emails;
  • optional cookies;
  • certain analytics cookies;
  • certain advertising cookies.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

18. Children

Our website is intended for use by adults purchasing household goods.

We do not knowingly collect personal data from children for marketing purposes.

If you believe that a child has provided personal data to us without appropriate consent, please contact us through our website contact page or by phone.

19. Links to Other Websites

Our website may contain links to other websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any third-party website you visit.

20. Embedded Content

Pages on our website may include embedded content from other websites, such as videos, maps, social media posts, reviews or product content.

Embedded content from other websites behaves in the same way as if you visited the other website directly.

Those websites may collect data about you, use cookies, embed tracking technologies, and monitor your interaction with their content, especially if you are logged into an account with that provider.

Where embedded content uses non-essential cookies or tracking technologies, these should only be activated where consent has been given.

21. Automated Decision-Making

We do not normally make decisions about customers based solely on automated processing that would have a legal or similarly significant effect.

However, payment providers, fraud prevention providers or finance providers may use automated checks when processing payments, assessing finance applications, preventing fraud or approving transactions.

Where this happens, the relevant provider’s own privacy policy may apply.

22. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Data Protection Commission, which is the Irish supervisory authority for data protection matters.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business, services, legal obligations or data processing activities.

The latest version will be available on this page.

24. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through our website contact page or by phone.

Mattress Mick Limited
Mattress Mick’s, Unit 3, Newtown Avenue,
Malahide Road Industrial Park,
Dublin 17,
D17 AX71,
Ireland.

Phone: 01 677 2485
Website: MattressMick.ie